How do I prepare for a housecall for my pet(s)?

Sign up on this site by entering your information on our contact us page. By registering in anticipation of a housecall visit or for the use of any of our services simply inform Dispatch you are registered. You and your pet(s) will be easily located expediting service. Please verify that all the information is correct. Make sure to include the pet’s attitude toward strangers, the closest parking location. Upload a photo to the pet page

Prior veterinarians: Please inform Dispatch if and by which veterinarian(s) the pet had been seen within the last 3 years. Dispatch will request copies of the medical records and test results, store the information on your pet’s medical archive in order to aid our veterinarian Provider, and all future providers, in managing the medical care of this pet.

Call to confirm the appointment on the morning of, or the night before if you so desire.

If you anticipate the pet in need of sedation, do not feed 8-12 hours prior to the visit. Small amount of water is OK.

Try not to act differently than usual. Cats and some dogs will sense your anxiety and become anxious as well.

We give a one-hour window in which to arrive for the appointment traffic permitting.


Secure the house by closing windows and external doors. Close doors to bedrooms to prevent the cat from hiding under a bed. Lock down the cat door. Cats are best examined and treated in a bathroom either on the counter or towel-lined sink. Remove items on the counter and adjacent area especially breakable items. Close the shower door and put the toilet seat down. It would be best to put the cat in the bathroom just prior to the scheduled appointment window of time. The same preparation goes for technician Provider service calls involving treatment or transport. Keep other pets in another room just prior to the visit. Do not let the cat see, hear or smell the cat carrier. Keep the carrier in another room with the door open and the opening tilted upward. Incidentally a small room and even a towel-lined sink is the best place for you to give medications or fluid therapy.


Most dogs can be examined and treated in an open area unless frightened or protective of you, the guardian. These dogs are best examined in a bathroom as well. Muzzles may be needed to maintain control. These will not hurt or suffocate the animal. Some dogs are dangerous to the Provider and may require sedation. Do not feed any pet for 12 hours prior to the visit that has caused injury to you or any veterinary staff on prior occasions.